What Does Aircon Warranty Actually Cover?
"Aircon warranty" isn't one single thing — it's actually three separate warranties stacked together, each from a different party and covering different failures:
- Manufacturer's parts warranty — covers manufacturing defects in components (PCB, fan motor, sensors) from brands like Panasonic, Daikin, Midea, or Mitsubishi Electric
- Compressor warranty — a longer, separate warranty specifically for the compressor, the most expensive single part in the unit
- Installation / labour warranty — covers workmanship issues (piping, wiring, mounting) and is provided by the company that installed your unit, not the manufacturer
Understanding which warranty covers which problem matters — a refrigerant leak from bad piping is an installation issue, not a manufacturer defect, so it's your installer's warranty that applies, not the brand's.
How Long Does Each Warranty Last?
| Warranty Type | Typical Duration | Who Provides It |
|---|---|---|
| Parts warranty | 1–3 years | Manufacturer (brand) |
| Compressor warranty | 5–10 years | Manufacturer (brand) |
| Installation / labour warranty | 1–2 years | Installer (e.g. Ban Leng) |
Exact terms vary by brand and model, so treat the table above as a general guide, not a guarantee. As an authorised dealer for Panasonic, Daikin, Midea, and Mitsubishi Electric, Ban Leng can confirm the exact warranty terms for your specific unit — just check your serial number below.
The compressor is sealed, hardest to service, and the most expensive part to replace (often RM 1,500–RM 4,000). Manufacturers extend its warranty separately to build confidence in the unit's long-term reliability — but that extended coverage still depends on the unit being properly installed and serviced.
What Voids Your Aircon Warranty
Warranty claims get rejected more often over these avoidable issues than any manufacturing fault:
- Non-JKKP-certified installation — nearly all major brands require certified installation as a condition of warranty. A "free installation" from an unlicensed installer can void your coverage before you've even used the unit
- DIY or unauthorised repairs — opening the unit or attempting your own refrigerant top-up voids manufacturer coverage
- Non-genuine spare parts — using parts sourced outside the manufacturer's approved supply chain
- Physical damage — from accidents, renovation work, or improper handling during a move
- No service history — some brands require proof of regular servicing to honour compressor warranty claims
How to Check If Your Aircon Is Still Under Warranty
You don't need to dig up your original receipt. Ban Leng's warranty checker looks up your unit by serial number:
- Find the serial number on your unit's nameplate (usually on the indoor unit's side panel) or on your installation invoice
- Enter the full or partial serial number into the checker at ban-leng.com/warranty
- Instantly see your delivery date and current warranty status
How to Claim Your Aircon Warranty With Ban Leng
If your unit is still covered and something's gone wrong, claiming is a 3-step process:
- Check your warranty status using the serial number tool on the warranty page
- Select your reason for claim (e.g. no cooling, water leak, error code, compressor issue)
- Submit via WhatsApp — a Ban Leng technician follows up to schedule an inspection or repair, no phone tag required
Why Warranty Claims Are Smoother With Ban Leng
- Authorised dealer for Panasonic, Daikin, Midea, and Mitsubishi Electric — warranty is backed directly by the brand, not a third-party reseller
- JKKP-certified installers — every Ban Leng installation meets the certification standard brands require, so your warranty stays valid from day one
- 40 years in business since 1985 — a track record that matters when a manufacturer needs to verify an installer's credentials for a claim
- Genuine spare parts through direct manufacturer supply chains
- WhatsApp-based claims — no forms, no hold music, just a message to our team
Not Sure If Your Aircon Is Still Covered?
Check your serial number in seconds, or message us directly and we'll look it up for you.
WhatsApp Us to Check WarrantyOr check it yourself on the Ban Leng Warranty page using your serial number.